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Section 1 of 9

Service, Product & Support Experience Survey

We value your feedback! This survey helps us understand your experience with our FLAGMAN AI Safety System and improve our products and services.

Duration 8-10 minutes

Sections 9 sections

Privacy Confidential

Section 1 of 9

Site & Contact Information

Customer Name *

Plant Location *

Department / Application Area

Point of Contact – Name & Designation *

Contact Email / Phone

Section 2 of 9

Product Usage & Deployment

Current usage status of the Flagman system

In continuous use Used partially / in selected areas Currently not in use Device removed / non-functional

Number of Flagman units deployed at your site

1–5 6–25 26–50 50+

Duration of Flagman usage

Less than 1 month 1–3 months 3–6 months 6+ months

Use cases handled by Flagman (Select all that apply)

Forklift–pedestrian safety Vehicle–vehicle collision avoidance Blind-spot detection Restricted zone monitoring Speed monitoring Near-miss detection Operator behavior monitoring Custom / site-specific use case

Section 3 of 9

Product Performance & Reliability

Effectiveness of human & hazard detection

1Very Poor 2Poor 3Average 4Good 5Excellent

Impact on safety awareness on your workplace

Strong improvement Moderate improvement Slight improvement No noticeable improvement

Reliability of system operation

1Very Poor 2Poor 3Average 4Good 5Excellent

Clarity of alerts and warnings

1Very Poor 2Poor 3Average 4Good 5Excellent

Performance issues observed (if any)

Section 4 of 9

Service & Support Experience

Response time from support team

1Very Poor 2Poor 3Average 4Good 5Excellent

Effectiveness of issue resolution

Fully resolved Partially resolved Still pending Not resolved

Time taken to resolve issues

Within expected time Slightly delayed Significantly delayed

Quality of installation & commissioning

1Very Poor 2Poor 3Average 4Good 5Excellent

Training and handover quality

Fully adequate Partially adequate Not adequate

Ease of communication with support team

Very easy Easy Neutral Difficult Very difficult

Any unresolved issues requiring follow-up?

Section 5 of 9

Incident Handling & Proactive Support

Was any issue escalated?

Yes, handled well Yes, delayed No escalation required Not sure

Was escalation process clear?

Very clear Somewhat clear Unclear Not applicable

Did Perleybrook proactively suggest improvements?

Yes, regularly Occasionally Rarely Not at all

Usefulness of preventive or optimization suggestions

Very useful Somewhat useful Not useful Not provided

Section 6 of 9

Value, Impact & ROI

Has Flagman reduced near-miss or unsafe incidents?

Yes, clearly Some improvement No change Not tracked

Benefits observed (Select all that apply)

Reduced safety incidents Improved awareness Improved compliance Reduced downtime Better reporting Yet to observe benefits

Overall value compared to investment

Excellent Good Average Poor Not sure

Section 7 of 9

Overall Satisfaction

Overall satisfaction with Perleybrook

Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

How likely are you to recommend FLAGMAN to others?

0 = Not at all likely, 10 = Extremely likely

0 1 2 3 4 5 6 7 8 9 10

Section 8 of 9

Your Feedback

What is the most important improvement you'd like to see?

If you were the product owner, what would you change or improve?

Any additional comments or suggestions?

Section 9 of 9

Follow-Up Permission

May we contact you to discuss your feedback further?

Yes, please contact me No, thank you

Thank you for your feedback!

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