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Legal Center

Welcome to Legal Center Perleybrook Labs

This page provides access to the core legal and policy documents that govern your use of our website, products, and services. As a global provider of industrial AI and edge-computing technologies, Perleybrook Labs is committed to transparency, responsible data practices, accessibility, and compliance with international standards across the regions in which we operate.

Privacy Policy

Perleybrook Labs Pvt. Ltd. ("Perleybrook", "we", "our", "us") is a global industrial AI and edge computing technology provider headquartered in the United States and operating across North America, Europe, the Middle East, Asia-Pacific, and Latin America. We are committed to safeguarding your personal information and ensuring that all data we process is handled in accordance with the highest international privacy standards, including GDPR, UK GDPR, CCPA/CPRA, Brazil's LGPD, India's DPDP Act, UAE Data Protection Law, the Australia Privacy Act, Singapore's PDPA, Mexico's Federal Data Protection Law, and other applicable privacy regulations.

This Privacy Policy explains how we collect, use, share, transfer, secure, retain, and protect personal information when you visit our website, interact with us, use our products, or engage with our services.

1. Scope of This Policy

This Privacy Policy applies to our corporate website and all related subdomains, to the Flagman hardware platforms (including Prime, Neo, and V1.0), to the Flagman Analytical Dashboard, to our AI and computer vision software, and to the services we provide directly or through OEM and integration partners. It also covers data processed during deployments, diagnostics, support engagements, and cloud-connected features.

This policy does not apply to external websites we may link to.

2. Information We Collect

We collect information that you provide directly to us, including your name, contact details, business information, request details, support conversations, and any information you submit when seeking demos, quotations, or service access. When payments are involved, billing and transaction-related information may be processed through secure third-party payment systems.

We also collect technical information automatically when you visit our website or use our products, including your IP address, device identifiers, browser type, operating system, usage activity, access times, session patterns, error logs, and diagnostic data.

When customers deploy Flagman systems, we may process video snapshots, detection metadata, event logs, operator identifiers, workflow compliance data, PLC I/O signals, and device health information strictly under customer instruction. Such data is never used for independent profiling or marketing.

We may also receive personal or business information from trusted partners, OEMs, resellers, service integrators, analytics providers, and publicly available enterprise directories.

3. How We Use Personal Information

We use personal information to operate and maintain our products and services, authenticate users, deliver support, process transactions, prevent fraud, manage deployments, and improve product performance. We use information to respond to enquiries, deliver updates, and ensure the security, reliability, and integrity of our systems.

With your consent, we may communicate product announcements, newsletters, or relevant marketing content. Consent may be withdrawn at any time.

We process data to comply with legal obligations, resolve disputes, maintain auditing requirements, and enforce agreements.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to manage session activity, understand traffic patterns, and enhance usability. Essential cookies operate automatically, while analytics and marketing cookies require your explicit consent, particularly under GDPR and UK privacy requirements. Cookie preferences may be modified at any time through browser settings or our cookie banner. Further details are available in our Cookie Policy.

5. Legal Basis for Processing

Under GDPR, UK GDPR, and similar frameworks, our legal grounds for processing include contractual necessity, legitimate interest in maintaining service performance and security, compliance with legal obligations, and your explicit consent when using optional features such as marketing communication or non-essential cookies.

6. Sharing of Information

We do not sell personal information. We may share data with service providers who host our systems, deliver analytics, facilitate support, manage communications, or provide enterprise services. These entities must follow strict confidentiality and data protection requirements.

We may share information with OEM partners, enterprise customers, or integration partners when necessary for deployments or contracted services.

Information may also be disclosed when required by law, regulation, or in connection with business transfers such as mergers or acquisitions.

7. International Data Transfers

Your information may be processed or stored in the United States, India, Europe, UAE, Southeast Asia, or any region where our service providers or affiliates operate. When transferring data internationally, we apply Standard Contractual Clauses, encryption, regional access controls, and other recognized safeguards to maintain equivalent protection standards.

8. Data Security

We implement administrative, organizational, physical, and technical safeguards—including encryption, access control, role-based permissions, monitoring, audit logging, and secure hosting—to protect personal information.

While no system can guarantee complete protection, we continuously improve our security posture and follow global frameworks such as ISO 9001:2015. We are actively progressing toward ISO 27001 certification.

9. Data Retention

We retain personal information only for as long as necessary to fulfill its intended purpose, meet contractual obligations, support legal requirements, resolve disputes, and maintain operational records.

  • Website analytics data is typically retained for 12–36 months.
  • Flagman system logs and events are retained according to customer configurations, usually between 30 and 180 days.
  • Support records are retained until a case is fully resolved and for any legally required period thereafter.

10. Children's Privacy

Perleybrook Labs' websites, products, and services are intended exclusively for professional, industrial, and enterprise use and are not directed to children or individuals under 16 years of age. We do not knowingly collect, process, or store personal information belonging to minors. If we become aware that personal data relating to a child has been submitted unintentionally, we will take immediate steps to delete the information and ensure it is not used for any purpose.

Parents, guardians, or institutions that believe a minor may have provided personal information may contact us at info@perleybrook.com, and we will respond promptly in accordance with applicable privacy regulations, including GDPR, COPPA, CCPA, and other global frameworks.

11. Your Rights and Choices

Depending on your jurisdiction, you may have rights including access, correction, deletion, objection, restriction of processing, data portability, and the ability to withdraw consent. Under CCPA/CPRA, you may request disclosure of data categories, request deletion, request correction, or opt out of data sharing or sale.

Requests may require identity verification and can be submitted to info@perleybrook.com.

12. Social Media and External Links

Our website may contain links to third-party platforms such as LinkedIn, YouTube, or other external resources. These platforms are governed by their own privacy policies, and we are not responsible for their practices. We recommend reviewing the respective privacy notices of those services.

13. Contact Information

Questions regarding this Privacy Policy or data handling may be directed to info@perleybrook.com.

You may also reach our legal or compliance teams through region-specific channels upon request.

14. Complaints and Dispute Resolution

If you believe that your information has been handled inconsistently with this Privacy Policy, you may contact our Data Protection Office for investigation. You may also lodge a complaint with your regional supervisory authority if required by law.

15. Additional Legal Documentation

Perleybrook provides several additional legal documents—such as the Data Processing Agreement (DPA), End-User License Agreement (EULA), Service Level Agreement (SLA), Master Service Agreement (MSA), Hardware Warranty Policy, Refund & Return Policy, and Cookie Policy—which are available upon request from info@perleybrook.com.

16. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. The latest version will always be available on this page, and continued use of our services signifies acceptance of any updates.

Do Not Sell or Share My Personal Information (CCPA/CPRA Notice)

Perleybrook Labs Inc. ("Perleybrook", "we", "our", or "us") respects your privacy and is committed to handling your personal information responsibly. This page is provided in accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), which grant California residents the right to opt out of the sale or sharing of their personal information.

Even though Perleybrook Labs does not sell personal information in the conventional commercial sense, California law defines "sale" and "sharing" very broadly. Because some analytical or website operations may be considered "sharing" under CPRA, we provide you with a simple method to exercise your rights.

1. Our Commitment

  • Perleybrook Labs does not sell personal information for monetary value.
  • We do not exchange personal information with third parties for advertising, profiling, or behavioral tracking.
  • We may use analytics or essential service providers to help us operate our website and deliver our services. These partners act strictly under our instructions, follow confidentiality requirements, and cannot use your information for their own purposes.
  • Even so, California law requires us to give you a process to opt out of any activity that may fall under "sale" or "sharing" definitions.

2. Your Right to Opt Out

If you are a resident of California, you have the right to:

  • Opt out of any "sale" or "sharing" of your personal information
  • Restrict the use of sensitive personal information
  • Withdraw consent for data sharing with third-party analytics or marketing tools
  • Request that we limit cross-context behavioral tracking

You do not need to create an account or purchase a product to exercise these rights.

3. How to Submit a Do Not Sell/Share Request

You may request that we refrain from selling or sharing your personal information by contacting us at:

📧 info@perleybrook.com
Subject Line: "CCPA/CPRA Opt-Out Request"

You may also include:

  • Your full name
  • The email address you used on our website or contact forms
  • A brief statement that you wish to opt out of data selling/sharing

Once we receive your request, we will verify your identity (as required by CCPA regulation) and process the request within the statutory timeframe.

Your request will not affect your access to our core website, products, or services.

4. Global Privacy Control (GPC)

If your browser supports Global Privacy Control (GPC) signals, we will treat such signals as a valid request to opt out of the sale or sharing of your personal information.

This applies only to California residents as defined by CPRA.

5. What Happens After You Opt Out

Once your request is submitted and verified:

  • We will stop sharing your data with any third-party analytics or advertising systems that may fall under CPRA's definitions.
  • We will limit data sharing to essential service providers only (e.g., website hosting, security, or operational tools).
  • Any optional cookies or trackers will be disabled unless you explicitly consent to them again.
  • Your request will remain in effect unless you change your preferences later.

6. No Discrimination

Exercising your CCPA/CPRA rights will not result in discrimination.

We will not deny services, change pricing, or alter product availability because you submitted an opt-out request.

7. Contact Us

If you have questions about your rights under CCPA or CPRA or would like assistance submitting an opt-out request, you can contact us at:

📧 info@perleybrook.com
🌐 www.perleybrook.com

Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the websites, hardware devices, software, analytics dashboards, applications, and services provided by Perleybrook Labs Inc. and its subsidiaries ("Perleybrook Labs", "we", "our", or "us"). By using our website, purchasing our products, or accessing our software and analytical platforms, you agree to be bound by these Terms. If you do not agree, you must discontinue use of our site and services.

1. Acceptance of Terms

By visiting our website or engaging with our products and services, you confirm that you are of legal age and have the authority to accept these Terms either personally or on behalf of the organization you represent. Your continued use of our site or services following updates constitutes your acceptance of any modifications.

2. Scope of Services

Perleybrook Labs provides industrial AI solutions including the Flagman hardware series, computer vision and video analytics software, AI models, edge computing platforms, cloud-enabled dashboards, automation integrations, OEM-support services, and technical consulting. The availability, features, and performance of these services may vary depending on your region, deployment environment, and contractual agreements.

3. Changes to the Terms or Services

We may revise these Terms at any time to reflect updates in our technology, operations, or legal obligations. We may also modify, enhance, suspend, or discontinue any part of our services without prior notice. Your continued use of our website or services after updates are published indicates acceptance of the revised Terms.

4. Permitted Use and Website Conduct

You agree to use our websites and services only for lawful, authorized purposes. You must not attempt to breach security, gain unauthorized access, disrupt system performance, misuse account credentials, or interfere with other users' access. You are responsible for maintaining the confidentiality of your login details and for all actions taken through your account.

5. Intellectual Property

All content, trademarks, logos, designs, software, AI models, hardware schematics, documentation, text, images, and materials appearing on our website or embedded within our services are the exclusive property of Perleybrook Labs or are licensed to us. You receive a limited, non-transferable, non-exclusive right to access and use our website and software strictly for legitimate business purposes. You may not copy, reproduce, modify, reverse engineer, decompile, translate, or create derivative works based on our intellectual property without written authorization.

6. Software Licensing

Our software—including embedded firmware, mobile applications, dashboards, AI models, APIs, and edge computing systems—is licensed and not sold. Your use of the software is governed by our End-User License Agreement (EULA). If there is a conflict between these Terms and the EULA, the EULA will control.

7. Hardware Terms and Responsibilities

Use of our hardware devices is governed by our Hardware Warranty Policy and related deployment agreements. Hardware warranties apply only under approved installation, environmental, and operational conditions. Any unauthorized modification, improper usage, exposure to incompatible electrical systems, or use with non-approved accessories may void hardware warranties.

8. Data Processing and Privacy

Your interaction with our website, hardware, and software may involve the collection and processing of personal and non-personal data. All such processing is subject to our Privacy Policy, Cookie Policy, and, where applicable, our Data Processing Agreement (DPA). By using our services, you acknowledge and agree to the data handling terms defined in those documents. For enterprise deployments, the customer acts as the data controller, and Perleybrook Labs acts as the data processor under contractual instructions.

9. Compliance with Global Regulations

As a company operating across multiple jurisdictions, we comply with relevant data protection, export control, and industry-specific regulations, including GDPR, UK GDPR, CCPA/CPRA, India's DPDP Act, Brazil's LGPD, UAE Data Law, and others. You agree that your use of our products and services must comply with all applicable local and international laws.

10. Third-Party Tools and Integrations

Our systems may integrate with third-party platforms such as PLC/SCADA systems, OEM interfaces, cloud hosting providers, analytics services, or hardware accessories. Perleybrook Labs is not responsible for the accuracy, availability, security, or performance of third-party systems. Use of such integrations is subject to the respective vendor's terms and policies.

11. Pricing, Billing, and Payment Terms

All pricing, fees, subscriptions, and deployment charges will be defined in customer quotations, commercial proposals, or service agreements. Payments must be made in the specified currency and within the timeline shown on your invoice. Taxes, duties, shipping, and regulatory fees may apply unless explicitly stated otherwise.

12. Disclaimers and Limitations of Liability

Perleybrook Labs provides its website, hardware, and software on an "as-is" and "as-available" basis. We do not guarantee uninterrupted operation, error-free performance, absolute security, or compatibility with all third-party systems.

We are not liable for indirect, incidental, consequential, or special damages, including loss of data, business interruption, operational downtime, or financial loss arising from the use or inability to use our services.

To the maximum extent permitted by law, our total liability in any dispute shall not exceed the total amount paid to us in the twelve months preceding the claim.

13. Indemnification

You agree to indemnify and defend Perleybrook Labs against any claims, damages, liabilities, or expenses arising from your misuse of our products, breach of these Terms, unauthorized modifications, or violation of applicable laws.

14. Suspension or Termination of Access

We may suspend or terminate your access to our website or services if you breach these Terms, misuse our systems, engage in fraudulent activity, fail to make required payments, or if continued access poses a risk to our infrastructure or customers. Upon termination, all rights granted under these Terms cease immediately.

15. International Data Transfers

If you access our services from outside the United States, you acknowledge that your information may be processed in countries where our affiliates or service providers operate. We use appropriate safeguards such as Standard Contractual Clauses and encryption to protect cross-border transfers.

16. Children's Usage

Our websites, products, and services are intended exclusively for professional and industrial use. They are not designed for or directed toward children under the age of 16. Any accidental data collected from minors will be deleted upon discovery.

17. Additional Legal Agreements

Depending on the nature of your engagement with us, additional agreements—such as the Data Processing Agreement (DPA), Master Service Agreement (MSA), Service Level Agreement (SLA), End-User License Agreement (EULA), Refund & Return Policy, and Hardware Warranty Policy—may apply. These documents supplement these Terms and may override specific sections as stated.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted according to the laws of the United States, specifically the laws of the State of Delaware, unless local law requires otherwise. Any disputes will be resolved through arbitration or in courts of appropriate jurisdiction, subject to mandatory local regulations.

19. Contact Information

For questions regarding these Terms, compliance matters, or contractual obligations, you may contact us at:

📧 info@perleybrook.com
🌐 www.perleybrook.com

20. Updates to the Terms

Perleybrook Labs may amend these Terms periodically to reflect changes in business operations, regulatory requirements, or service enhancements. The updated version will always be published on this page. Continued use of our services indicates acceptance of the revised Terms.

Accessibility Statement

Perleybrook Labs is committed to ensuring that our website, product documentation, dashboards, and digital services are accessible to individuals of all abilities. Accessibility is a core part of our human-centric philosophy and aligns closely with the principles of Industry 5.0, which emphasize inclusivity, usability, and equitable access to technology.

We strive to make our digital platforms conform to internationally recognized standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, Section 508 of the U.S. Rehabilitation Act, and the EU's EN 301 549 accessibility requirements. To support these standards, we design and maintain our digital interfaces with best practices in semantic HTML, color contrast, keyboard navigation, ARIA markup, and compatibility with assistive technologies such as screen readers. Our content is undergoing continuous review, and improvements are made regularly as accessibility requirements evolve.

We welcome feedback on accessibility and encourage users who encounter barriers to contact us at info@perleybrook.com. We will take reasonable steps to address accessibility issues promptly and ensure that our platforms remain usable for all individuals.

Trademarks & Intellectual Property Notice

All intellectual property associated with Perleybrook Labs, including branding, trademarks, service marks, product names, solution names, images, text, diagrams, documentation, videos, and graphics, is owned exclusively by Perleybrook Labs Inc. unless otherwise specified. The names Perleybrook® and FLAGMAN® are registered trademarks of Perleybrook Labs, and all associated product designations such as Flagman V1.0, Flagman Prime, Flagman Core, Flagman Neo, and Flagman Analytical Dashboard are proprietary to Perleybrook Labs, even if not individually registered as trademarks.

Unauthorized use of the Perleybrook® or FLAGMAN® trademarks, or any brand assets belonging to Perleybrook Labs, is strictly prohibited. This includes reproducing, modifying, distributing, or displaying our trademarks or copyrighted materials without prior written consent. Such unauthorized usage may violate trademark, copyright, and intellectual property laws.

References to third-party trademarks—including Intel®, NVIDIA®, AWS®, Google Cloud™, and Linux®—are provided solely to indicate hardware compatibility, processor architecture, or ecosystem alignment. These trademarks belong to their respective owners, and Perleybrook Labs does not claim any rights over them.

To request permission for co-branding, partner usage, marketing materials, documentation, or any other use of Perleybrook Labs' intellectual property, please contact info@perleybrook.com.

© Perleybrook Labs Inc. All Rights Reserved.

Security & Compliance Overview

Perleybrook Labs is committed to maintaining a secure, reliable, and compliant technology ecosystem across all our hardware, software, AI platforms, analytics systems, and cloud-connected services. Security is integrated into our engineering lifecycle from the earliest stages of design and continues through deployment, monitoring, and ongoing support.

Our platforms use industry-standard encryption technologies such as TLS and AES-256 where applicable, ensuring that sensitive data transmitted across networks remains secure. Edge devices are built with hardened firmware, secure boot mechanisms, and minimized attack surfaces to prevent unauthorized access. Our dashboards and cloud interfaces enforce role-based authentication and follow secure development lifecycle practices.

Perleybrook Labs adheres to major global privacy and data protection regulations—including GDPR, CCPA/CPRA, India DPDPA, UAE data governance principles, and general APAC/LATAM compliance frameworks. Personal and operational data is processed under strict retention controls and is limited only to what is necessary for system functionality. Hosting infrastructure relies on industry-leading cloud providers such as AWS or Microsoft Azure, offering built-in security, redundancy, 24/7 monitoring, and regular penetration testing.

Our organization maintains ISO 9001:2015 certification, complies with CE requirements for low-voltage and EMC regulations, and is actively working toward ISO 27001 certification to strengthen our information security posture. Our industrial hardware platforms—including the Prime, Core, and Neo series—are engineered to withstand extreme operating conditions such as high dust, vibration, shock, and temperature variations, enabling reliable performance in harsh industrial settings.

We continuously evaluate our systems through internal audits, vulnerability assessments, and responsible disclosure practices. Users, partners, or researchers who identify potential vulnerabilities or have security concerns may contact us at info@perleybrook.com, and we will respond promptly in accordance with our security protocols.

This Legal Center page is provided for general guidance and transparency. It does not constitute legal advice. Please consult your legal advisor for specific legal matters or to understand how these policies apply to your particular situation.